openhigh Priority
Payment deducted but order failed
Ticket ID: TKT-002
Conversation History
V
Vikas Sharma20 Jul 2026, 10:15 am
I tried to place an order for 50 bags of cement, but the app crashed during payment. The amount got deducted from my bank account, but I don't see any order in my history. Please refund the amount or place the order.
CS
System Auto-Reply20 Jul 2026, 10:15 am
Thank you for reaching out. We have received your query and assigned ticket ID TKT-002. A support agent will be with you shortly.
CS
Priya (Billing Support)20 Jul 2026, 11:30 am
Hi Vikas, I apologize for the inconvenience. Let me check the payment logs. Could you please share the exact amount and time of deduction?
V
Vikas Sharma20 Jul 2026, 11:45 am
It was ₹15,500 at around 10:10 AM.
Me
Ticket Info
Category
Payment
Created At
20 Jul 2026, 10:15 am
Assigned Department
Billing Support
Customer Details
Vikas Sharma
Customer
vikas.sharma@example.com
+91 9988776655
SLA Warning
This high-priority ticket is nearing its Service Level Agreement (SLA) response time limit. Please respond within 30 minutes.